Over the years, our customer experience growth has shown how much we care about our customers. As a growing organization, we put a lot of focus on providing unmatched customer service and affordable products that improve the living standards of our customers.
Customer Centric Retail Business
If you are not fully satisfied with our purchase experience, then please reach out to us and we would be happy to help you with a replacement item (in case of defect) or a refund, whatever the appropriate solution would be depending on the issue.
All our products are covered by our exceptional customer service. If you face any issue or receive a defective product, then we would be glad to assist you. We will work with you till you are completely satisfied with your purchase.
We deal with all quality related issues/defective products/other relevant issues on a case by case basis and take all our feedback and reviews very seriously.
Product Usage and Product Related Issues
In cases where products require manuals, we send you an additional usage document. Please refer to that document to ensure that you are using the products for their intended purposes and as directed.
Ensure that you properly follow the washing and drying instructions of our products so that they do not get damaged
We hope to have you on board with us as we look to change the dynamics of online retail around the globe. At Fonyve Mall, we want you to Shop, Share, and leave with a Smile.